This policy explains how an order is called off. VELOURA LIFESTYLE SDN BHD 202601020285 (1682382-V) leaves a short window open after purchase, and what happens after it closes depends on how far the order has already travelled.
Cancellation Window
Standard window: an order called off within 24 hours of purchase is refunded in full.
Past the window: after 24 hours cancelling may not be possible, since the order may already have been processed or shipped.
Making the Request
Contact us: the customer gets in touch with our customer service team straight away and quotes the order number.
We verify: our support team checks where the order stands and confirms whether it can still be called off.
Refund Handling
Approved requests: the money goes back to the payment method the customer originally used.
Clearing time: allow 7–14 business days for it to be processed and to appear in the account.
To cancel, or to ask about a cancellation, use the channels below:
📧 Email: velouralifestyle@outlook.com
🏢 Address: 28-1-1, JALAN SUNGAI, TAMAN SRI PINANG, 10150 GEORGE TOWN, PULAU PINANG
🌐 Website: https://veloura-lifestyle.com/contact-us/