This policy explains what VELOURA LIFESTYLE SDN BHD 202601020285 (1682382-V) does with personal data. It lists what we collect, why we hold it, who else ever sees it, how it is guarded and what the customer can ask of us.
Data We Collect
Personal details: name, email address, contact number, and the shipping and billing addresses.
Payment details: card or other payment method information, handled securely by third-party payment gateways.
Order details: the products bought, past orders and noted preferences.
Site usage: IP address, browser type, device information, the pages opened and cookies.
Why We Hold It
Order fulfilment: to process an order and see it through.
Customer contact: to write about a purchase, a support query or a promotional update.
Site improvement: to sharpen the website, our services and the customer experience around them.
Fraud prevention: to keep the site and the people using it secure.
Legal duty: to meet the legal and regulatory obligations we are held to.
Who Else Sees It
We never sell personal data and we never rent it. It is shared only with:
Service partners: hosting providers, payment processors and shipping partners who help us run the site.
Authorities: law enforcement or regulators, where the law requires it of us.
Bound by contract: each of those partners is contractually obliged to protect the data to our standards.
Security Measures
Protection in place: SSL encryption, secure servers and continuous monitoring, all held to industry standard.
An honest caveat: we apply every commercially acceptable means of protection, but no transmission over the internet is 100% secure.
Cookies
What they do: cookies and similar technologies lift the browsing experience, track how the site performs and personalise what is shown.
Switching them off: browser settings can control or disable them, though parts of the site may then work less well.
Customer Rights
Access and correction: the customer may ask to see the personal information we hold, or to have it corrected.
Deletion: the customer may ask us to delete it, subject to legal or administrative requirements.
Marketing opt-out: the customer may unsubscribe from marketing email at any time.